Why are rental car owners getting frustrated with the car rental system?

The rental car rental business is a key part of many Australians’ lives, but many renters are unhappy with their choice of vehicles, with one in four saying they are currently not able to afford the cost of their next rental.

Renters in Victoria, New South Wales, South Australia, Tasmania and Western Australia say their rental car is too expensive to drive, while one in five say their vehicle is not up to the task of getting to work, or being home.

Rental car owners also cite vehicle maintenance issues, as well as the need for insurance, as barriers to renting.

“I’ve got a couple of rental cars I want to keep, but it’s not a cheap thing to have,” said Cara Gabbard.

“My wife and I are on our third car now and they’re a bit of a hassle.”

While the cost for car rental in New South Australia has remained stable for the past year, the average price of a rental vehicle has increased by $150 in the past five years, according to a report by CarRental.com.

“It’s been an ongoing thing for a while,” said Ms Gabbards sister, Claire.

“It was just a matter of time before it came to a point where we had to make the choice.”

She added the cost was still a barrier to renting a car, which has prompted many to consider other options, such as buying a car outright.

“We’re getting more people using their own car to rent a car.

That’s a good thing, I don’t think we should be going around charging people for that,” she said.

New South Wales has the highest average price per kilometre for rental vehicles, at $24,000.

Tasmania has the second highest, at a cost of $14,000, while Victoria and Western Australian also have the lowest average rental prices per kilometer at $4,400 and $4.80, respectively.

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